How fast?īut the list of questions doesn’t end there: These call center best practices outline the 10 most important questions to ask when creating your action plan for the upcoming storm season.Ĭall Center Best Practices for Storm Season: 10 Key Considerationsġ. If in-house teams are overwhelmed, are outside resources in reserve to step in to help.
Do you have enough skilled agents ready to ensure uninterrupted customer service?.In other words, no matter where you’re located, call center best practices demand that you have a plan for storm season.Īs we’ve noted here in the past at the Working Solutions blog, there are some big questions for call center managers to consider when preparing for storm season, such as: Winter storms in the Midwest, flooding in the East and freezing rainstorms in the Pacific Northwest have all been known to take their toll on local businesses. Storm season doesn’t just apply to hurricane zones, either. For call center managers, even the slightest disruption in communications, staffing or power can spell disaster. Is your call center ready for the next storm season? Our list of call center best practices can make sure you’re prepared for whatever nature throws your way.Īs summer heats up, so does storm season-and, as we’ve learned from very recent history, that can mean some major upsets to business as usual.
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